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Return Policy

 Prime Level Sports Return Policy

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. A $5.00 return processing fee will be subtracted from the refund.

 

Eligible items may be returned for Store Credit only. Return requests must be submitted within 30 days of your delivery date

Non-returnable items:

* Closeout items

Sale items (if applicable):
Only regular priced items may be returned, unfortunately sale items cannot be.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at primelevelsports@gmail.com.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. A $5.00 return processing fee will be subtracted from the refund.

In the interest of hygiene, the following items CANNOT be returned:

  • Underwear/lingerie, and swimwear unless the item is clearly unopened.
  • Hats and hair accessories unless unworn and the tags still in place.
  • Earrings and body jewelry - we are unable to refund or exchange any earrings or body jewelry.
  • Quilts, duvets, pillows, and bedding unless the original packaging remains undamaged and unopened.
  • Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging,
  • Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.

All returns must include the original invoice or a note referencing your full name, address and purchase order number

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